Return Policy

Refund Policy

Thank you for shopping in our Nokeylab store.

We are committed to providing high quality products and exceptional customer service. However, if for any reason you are not satisfied with your purchase, we are here to help with our refund policy.

Terms and Conditions of Refunds

  1. Right of withdrawal : You have the right to return a product purchased within 14 days from the date of purchase for a full refund. The product must be returned in the same condition in which it was received, including the original packaging.

  2. Damaged or Defective Products : If you receive a damaged or defective product, please contact us within 7 days of receipt. We will be happy to arrange a product replacement or full refund, at your choice.

  3. Unopened Product Returns : For unopened and undamaged products, we offer a full refund within 14 days of purchase. The item must be returned in its original condition, including packaging.

  4. Returns of Opened Products : For products that have been opened but not damaged, we offer a partial refund within 14 days of purchase. The refund will be calculated based on the condition of the returned product.

  5. Shipping of Returns : Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or to a damaged or defective product.

Withdrawal and Refund Process

  1. Contact us via the email address nokeylab@gmail.com to inform us of your attempt to return a product or request a refund or on WhatsApp number 3342350864 . Please provide your order number and a brief explanation of the reason for the return and a photo of the product.

  2. You will receive detailed instructions on how to proceed with the return or refund.

  3. After receiving and inspecting the returned product, we will process the refund.

  4. The refund will be issued to the original payment method used for the purchase.

Questions and Assistance

If you have any questions about our refund policy or need assistance, please contact us. We are here to help you and ensure a hassle-free return and refund process.

Thank you for choosing Nokeylab for your purchases. We appreciate your trust in us and will do our best to ensure an efficient and transparent refund process.

This refund policy is subject to change, so please check it regularly for any updates.

Data from last revision: 10/26/2023